The club shop website part of our business can only be used to purchase your personalised sports clothing for the club you represent.
We offer much more through our main site which can be accessed by clicking here www.shockasports.co.uk or alternatively clicking any of the banners on the homepage.
if you have any questions please do not hesitate to contact a member of our fantastic team.
We also have a live chat facility.
For local customers, the option to collect your order in store at our Heywood branch is available. Monday – Friday 8.00 AM – 5.00 PM, Saturday 9.00 AM – 12.00 PM. Non local Internet customers, delivery is usually charged at cost and sent via Fedex
Please allow 7-10 working days for personalised clothing orders to be completed. You will be contacted once your order is complete and ready to collect.
All orders despatched by 14:00 on a normal working day will be sent by courier on the same day. Standard delivery is via our Fedex courier network which means goods are due to arrive the next working day.
For all customers, orders over £50.00 are deemed carriage paid for UK mainland excluding Scottish Highlands, orders under £50.00 will be subject to a £7.00 carriage charge.
No orders will be accepted online for locations outside UK mainland (England, Scotland and Wales only).
Contact our clothing team on 01706 692427 for further information.
Damaged Goods, Breakages and Product Failure
In the unlikely event of your parcel arriving damaged, please report the problem to our sales team within 24 hours of the receipt of the package, and we will resolve the problem.
Product failure upon receipt is unusual, in the unlikely event of the product failing early please contact our sales team who will endeavour to resolve any issues you may have.
Please note that faulty products are returned to the manufacturer for testing.
If you would like to speak to a member of our team please telephone 01706 692427 and we will be more than happy to assist you.
Undecorated garments/goods purchased from the web site can be returned at any time up to 28 days from date of purchase, and a full credit will be raised provided that the goods arrive unused and undamaged in re-saleable condition. Returns must be arranged in advance with our Sales Team who will issue the appropriate paperwork to ensure full traceability of the products returned.
We cannot accept returns on decorated or personalised garments. Should you need any advice on sizing before purchasing, please contact a member of our Clothing Team.
We also cannot accept returns on seasonal garments ( i.e Christmas ).
The Buyer may only cancel orders with the prior consent of Frank Blakeley and Son Ltd. We reserve the right to refuse cancellation of orders in all situations and in particular in the case where Goods are ready to be dispatched to the Buyer, or have been dispatched to the Buyer.
Frank Blakeley and Son Ltd will not accept return of Goods where such Goods have been correctly supplied to order to the Buyer. The Seller may voluntarily agree to a return of Goods but this will only be with Frank Blakeley and Son Ltd consent and we will not in any event be obliged to accept the return of Goods. Where such a return of the Goods is voluntarily accepted by Frank Blakeley and Son Ltd there will be a handling charge of 15% of the purchase price of the products. It will be the Buyers responsibility to return all Goods free from defect to Frank Blakeley and Son Ltd and cover the cost of all carriage where we have voluntarily agreed to accept the return of the Goods.
DAMAGE OR LOSS IN TRANSIT, SHORTAGES AND DEFECTS
1. Frank Blakeley and Son Ltd will, replace free of charge Goods damaged in transit, provided that the carrier and Frank Blakeley and Son Ltd receive written notice of such damage within 24 hours of delivery.
2. Without prejudice to the provisions of Condition 4, Goods should be checked with the Advice Note enclosed with the Goods on receipt, and if received in a damaged or unsatisfactory condition, must be signed for as such.
3. Shortages must also be notified to Frank Blakeley and Son Ltd within 24 hours of delivery, failing which no liability will be accepted. In the above cases, the packing and contents should be retained for inspection. Non-delivery of Goods must be reported in writing to company within THREE DAYS of receipt of invoice, or Advice Note, whichever is the earlier.
4. Any claim by the Buyer for any alleged shortages or any defect in the quality or condition of the Goods or their failure to correspond with specifications, shall (whether or not delivery is refused by the Buyer) be notified to company within 5 days of the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the shortage, defect or failure, and must be accompanied by full particulars of case number, advice number, and conditions. Failure to comply with these requirements shall preclude the Buyer from making any claim against Frank Blakeley and Son Ltd. If, notwithstanding the foregoing the Buyer accepts, and not notifyFrank Blakeley and Son Ltd in accordance with this Condition 4, the Buyer shall not be entitled to reject the Goods and the Company shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. If Frank Blakeley and Son Ltd fails to deliver the Goods (or any installment) for any reason other than any cause beyond Frank Blakeley and Son Ltd reasonable control or the Buyer's fault, and Frank Blakeley and Son Ltd is accordingly liable to the Buyer, Frank Blakeley and Son Ltd liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
5. No return of Goods will be accepted by Frank Blakeley and Son Ltd at its warehouse without a prior authorisation number having been given by us. Goods so returned shall be refused.
2.1 This document was created using SEQ Legal .
3. About cookies
3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
3.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
3.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
4. Our cookies
4.1 We use [only session cookies] OR [only persistent cookies] OR [both session and persistent cookies] on our website.
4.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use [cookie name] to [recognise a computer when a user visits our website] OR [track users as they navigate the website] OR [enable the use of a shopping cart on the website] OR [improve the website's usability] OR [administer the website] OR [prevent fraud and improve the security of the website] OR [personalise the website for each user] OR [target advertisements which may be of particular interest to specific users] OR [validate authenticated users sessions] OR [facilitate the use of our website search engine] OR [[specify purpose]].
[additional list items]
5. Analytics cookies
5.1 We use [Google Analytics] to analyse the use of our website.
5.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
5.3 The analytics cookies used by our website have the following names: [_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].
5.4 The information generated relating to our website is used to create reports about the use of our website.
6. Third party cookies
6.1 Our website also uses third party cookies.
6.3 Details of the[ other] third party cookies used by our website are set out below:
(a) [third party cookie details].
[additional list items]
7. Blocking cookies
7.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 48), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
7.2 Blocking all cookies will have a negative impact upon the usability of many websites.
7.3 If you block cookies, you will not be able to use all the features on our website.
8. Deleting cookies
8.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 48), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
8.2 Deleting cookies will have a negative impact on the usability of many websites.
9. Cookie preferences
10. Our details
10.1 This website is owned and operated by [name].
10.2 We are registered in [England and Wales] under registration number [number], and our registered office is at [address].
10.3 Our principal place of business is at [address].
10.4 You can contact us:
(a) [by post, using the postal address [given above]];
(b) [using our website contact form];
(c) [by telephone, on [the contact number published on our website from time to time]]; or
(d) [by email, using [the email address published on our website from time to time]].
[additional list items]
Free cookies policy: drafting notes
Section 1: Introduction
Section 2: Credit
Optional element. Although you need to retain the SEQ Legal credit, you should remove the inline copyright warning from this document before use.
Section 3: About cookies
Section 4: Our cookies
- What types of cookies will be used on the website?
- Details of cookie used on the website should be provided here.
- Identify the cookie by name.
Section 5: Analytics cookies
Are cookies used to generate analytics data for the website?
The drafting in this provision assumes that Google Analytics is being used, but can easily be adapted for other cookie-based analytics systems.
- Will you use Google Analytics?
- What are the names of the analytics cookies used on the website?
Section 6: Third party cookies
Does the website serve any third party cookies to users?
Optional element. Will Google AdSense advertisements be published on the website?
This provision should be included if you publish Google AdSense interest-based advertisements on your website. Additional disclosures will be required if you have not opted out of third-party ad serving. If the website sets any other cookies to users' machines that track behaviour, information about those cookies will also need to be disclosed.
- Will Google AdSense interest-based advertisements be published on the website (that is, advertisements tailored to a user's particular interests as Google perceives them)?
- In respect of each such third party cookie, specify the name of the cookie and give details of the purposes for which it will be used.
Section 7: Blocking cookies
Optional element. Will the blocking of cookies have a negative effect upon the use of the website from a user perspective?
Section 9: Cookie preferences
Are there any cookie preference management facilities available to users on the website?
- Identify the web page users should visit to manage their cookie preferences.
Section 10: Our details
UK companies must provide their corporate names, their registration numbers, their place of registration and their registered office address on their websites (although not necessarily in this document). Sole traders and partnerships that carry on a business in the UK under a "business name" (i.e. a name which is not the name of the trader/names of the partners or certain other specified classes of name) must also make certain website disclosures: (i) in the case of a sole trader, the individual's name; (ii) in the case of a partnership, the name of each member of the partnership; and (iii) in either case, in relation to each person named, an address in the UK at which service of any document relating in any way to the business will be effective. All websites covered by the Electronic Commerce (EC Directive) Regulations 2002 must provide a geographic address (not a PO Box number) and an email address. All website operators covered by the Provision of Services Regulations 2009 must also provide a telephone number.
- What is the name of the company, partnership, individual or other legal person or entity that owns and operates the website?
Optional element. Is the relevant person a company?
- In what jurisdiction is the company registered?
- What is the company's registration number or equivalent?
- Where is the company's registered address?
- Where is the relevant person's head office or principal place of business?
- By what means may the relevant person be contacted?
- Where is the relevant person's postal address published?
- Either specify a telephone number or give details of where the relevant number may be found.
- Either specify an email address or give details of where the relevant email address may be found.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.